Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1. What information do we collect?

   We may collect, store and use the following kinds of personal information:

   1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
   2. information that you provide to us for the purpose of registering with us;
   3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
   4. any other information that you choose to send to us;

2. Using your personal information

   Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

   We may use your personal information to:

   1. administer the website;
   2. improve your browsing experience by personalising the website;
   3. enable your use of the services available on the website;
   4. send you general (non-marketing) commercial communications;
   5. deal with enquiries and complaints made by or about you relating to the website;

   Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

   We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

3. Disclosures

   We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

   In addition, we may disclose your personal information:

   1. to the extent that we are required to do so by law;
   2. in connection with any legal proceedings or prospective legal proceedings;
   3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
   4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
   5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

   Except as provided in this privacy policy, we will not provide your information to third parties.

4. International data transfers

   Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

   Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

   In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

   You expressly agree to such transfers of personal information.

5. Security of your personal information

   We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

   We will store all the personal information you provide on our secure (password and firewall protected) servers.

   Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

   You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

6. Policy amendments

   We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

   We may also notify you of changes to our privacy policy by email.

7. Your rights

   You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

   1. the payment of a fee (currently fixed at £25.00);
   2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

   We may withhold such personal information to the extent permitted by law.

   You may instruct us not to process your personal information for marketing purposes, by using the contact details below. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

8. Third party websites

   The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9. Updating information

   Please let us know if the personal information which we hold about you needs to be corrected or updated.

10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@riversidehotelmonmouth.co.uk or by post to The Riverside Hotel, Cinderhill Street, Monmouth, Gwent.

11. Data controller

    The data controller responsible in respect of the information collected on this website is Riverside Hotel Monmouth.